AI tool eases customer support

A CNH chatbot powered by artificial intelligence (AI), is helping dealers support customers. It works by simulating conversations to provide a diagnosis and repair plan for CNH brands’ machines. This first-of-its-kind tool was developed with dealer feedback. This new tool enables dealer technicians to save time on repairs by providing fast and accurate answers to […]

By Redazione

A CNH chatbot powered by artificial intelligence (AI), is helping dealers support customers. It works by simulating conversations to provide a diagnosis and repair plan for CNH brands’ machines. This first-of-its-kind tool was developed with dealer feedback.

This new tool enables dealer technicians to save time on repairs by providing fast and accurate answers to technical questions.

“The AI Tech Assistant is transformative and sets a course in future tool development that is instinctive to resolving dealer needs. Our goal within the Global Parts & Service team is to simplify repair processes, improve uptime and customer satisfaction with their machine,” said Rosella Risso, Head of Agriculture Parts & Service at CNH.

The AI Tech Assistant tool is already at work at over 300 authorized agriculture and construction dealer groups in North America, Australia and New Zealand, with global expansion underway.

CNH AI Tech Assistent

Read about the CNH AI Tech Assistant

Highlights

“Cotton King” high clearance tractor

Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan and Turkmenistan in Central Asia, are rich in cotton production. In order to meet technological constraints, Lovol launched the high clearance TX1104-H “Cotton King” tractor, specifically designed for cotton production in these countries. Th...

“Let the future begin”

The global ag machinery market is continuously evolving. AGCO aims to be in the forefront of new technology. Serving their own customers, but also mixed fleet operations. With new solutions in precision ag, autonomous vehicles and engines running on clean energy. Always with full focus on the farmer...

“Agritechnica Asia live” is approaching

From 24-26 August, Agritechnica Asia Live 2022 will be held in Can Tho City, Vietnam. At Agritechnica Live, machinery will be demonstrated in the field. Concurrently there’s an exhibition with a seminar programme. The previous edition was held in Myanmar, which attracted visitors from across South E...

“Agricultural robots” today at Agritechnica digital

“Agricultural robots” is the first topic in new webinar series on startup technologies, presented in Agritechnica digital. Free-to-attend ‘AgTech’ events explore topics shaping startup innovation scene: robotics, digitalization, circular economy and soil health. Today, 18 January 2022, Agritechnica ...

“I wanted to disrupt the industry”

Craig Rupp is a self-made man. The founder and owner of US based Sabanto, has a clear vision on automation in agriculture. “I wanted to disrupt the industry,” he says. And so, he did. Craig developed the Steward retrofit kit, making tractors operate autonomously. It eases the workload for farmers. B...

Related articles

MF 7S MARK 2, the future of Massey Ferguson tractors

Massey Ferguson unveils its new mid-to-high horsepower tractor range. Among the contenders for Tractor of the Year 2027, the new line-up comprises six models and introduces a host of significant updates. With EIMA International just around the corner, major announcements from the tractor industry ar...